I just read an article that how to break bad news in other cultures. This article gives eight steps of information when delivering bad news. This article has also video, some of the basic information and good examples to understand situations.
The eight characteristics are as under.
1) "Work through your own reaction to the news before preparing yourself to tell someone else."
2) "Practice what you're going to say."
3) "Ensure that the physical setting is comfortable and private."
4) "Choose the right time if possible."
5) "Assess how the recipient of the news is feeling before your delivery of the news."
6) "Approach the delivery of the bad news."
7) "Focus on good communications and an empathic response."
8) "Decide what to do next."
Reference
The eight characteristics are as under.
1) "Work through your own reaction to the news before preparing yourself to tell someone else."
2) "Practice what you're going to say."
3) "Ensure that the physical setting is comfortable and private."
4) "Choose the right time if possible."
5) "Assess how the recipient of the news is feeling before your delivery of the news."
6) "Approach the delivery of the bad news."
7) "Focus on good communications and an empathic response."
8) "Decide what to do next."
Reference
"http://www.wikihow.com/Break-Bad-News".
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