Solutions to overcome

Present the bad news in such a way that listener can understand your meaning and give positive response. I.e. I have good news and bad news, which you would prefer first? or Give me the bad news first; i would like to hear good news after.  You must have to present bad news correctly in a professional environment. There are different ways and methods to present bad news in other culture and one should have to remember this.

• While you are presenting bad news, you must have knowledge of other issues which are related to the situations.
•  Start your conversations intellectually because it's important that people believes you.
• Don't lie when you are presenting bad news.
• Show some respect to others when you are giving bad news. 
• First make clear idea about other culture and how you going to present the news.
• Collect some information of other cultures, it'll help you to deliver bad news according to their culture.

Another article by Dennis Ackley

“The secret of communicating bad news to employees” written by Dennis Ackley is an electrify article. This article is about five basic facts of life emerge. Even this article altercate airy and decent communication, supportive systems, applicable arrangement, and so much more. Even this article discuss that sometimes bad news is not bad as worst alternative.

http://findarticles.com/p/articles/mi_m4422/is_n8_v9/ai_12876953/
 

How to deliver bad news

Some more challenges

• Change your view and increase your knowledge for the new culture.

• The western view of delivering direct bad news is not the universal way, sometimes feelings and emotions does matter.

• First find out context (high and low context culture) and then delivered the bad news according to it. 

• Even Asian method (delivering bad news indirectly) is sometimes leaded to misinterpretations and confusions.

• Sometimes you have to deliver bad news that you have never addressed before.

How Cultures affects communication.

There are two forms of the cultures.

1. High context messages
2. Low context messages

Difficulties in presenting bad news in other culture

Asian people used say, “That seems difficult” or “Maybe” instead of NO. And Americans are used to delivered direct words. so somtimes they are getting confused when Asian people use some indirect words because it's misleading them. While Asian people use this indirect method because they don't want to hurt the other people by delivering bad news directly, so they use phrases for that. They are being polite for maintaining a affiliation.
 Even the Japanese people use different kind of words instead of saying direct "YES" or "NO".
So its like different strocks with different folks. Someone says directly what they mean, while otherone says indirectly because they do not want to hurt anybody.

http://homepages.wmich.edu/~bowman/c4cframe.html

Diction Used in China -) Imaginable Meaning

I agree -) I agree with you only 30 percent with your point of view.
We might be agile to -) There is no chance.
We will acknowledge -) But we don't know about real decision maker.
That is little too much -) That is outrageous.

http://ashani15.blogspot.ca/2010/09/presenting-bad-news-in-other-cultures.html

Respect cultures while delivering bad news

Altered cultures understand situations differently, according to it one should have to keep this in mind when he/she handling with other cultures.

For  e.g.

1) North Americans generally select indirect way to present bad news.
2) Germany people used to present bad messages directly.
3) Japanese people use different types of hints to say NO while presenting bad news. i.e. i'll try my best, but the probability is 1/4.

4) For the Thailand business communicators; the word NO does not even exist. 
5) 'May be' or 'I'll try' is considered as NO in Brazilian culture.


Reference


http://www.worldwide.edu/travel_planner/culture_shock.html

How To Break Bad News- "An Article"

I just read an article that how to break bad news in other cultures. This article gives eight steps of information when delivering bad news. This article has also video, some of the basic information and good examples to understand situations.
The eight characteristics are as under. 

1) "Work through your own reaction to the news before preparing yourself to tell someone else."
2) "Practice what you're going to say."
3) "Ensure that the physical setting is comfortable and private."
4) "Choose the right time if possible."
5) "Assess how the recipient of the news is feeling before your delivery of the news."
6) "Approach the delivery of the bad news."
7) "Focus on good communications and an empathic response."
8) "Decide what to do next." 

Reference

"http://www.wikihow.com/Break-Bad-News".

 


 

Apprehending Cultures

Understanding how to communicate with other culture's people, has become more component, because many of the firms are becoming multinational. Culture is the most important part of everyone's life. All of the international businesses are depends on how to communicate with other firms. In the very recent period, most of the attention is to be given to the command culture, management style and personality style, which the easy strret of a business endeavors. To learn about different cultures and delivered awareness of it can bring success when dealing with the bad kind of news. Everyone must have to keep other culture in mind, while dealing with bad news. Understanding of the cultures is different. People understand things very differently, so different type of strategies would be beneficial. In many cultures people don't like to hear bad news directly so it is necessary to look what the word say. Also, saying "NO" is more austere in some of the cultures than it is in others.